Clinical Practice & Patient Companion Agreement

Terms and Conditions

Last Updated: August 31, 2026 • Version 2.5

1Acceptance of Terms

By accessing, registering for, or using the TherapyAssist website, mobile PWA application, or associated services (“Service”), you (“User”, “Therapist”, or “Patient”) agree to be legally bound by these Terms and Conditions and our Privacy Policy.

2Patient & Client Application Terms

2.1 Voluntary Companion Use: The TherapyAssist patient app is an interactive digital companion provided in conjunction with your treating licensed mental health provider. It enables appointment scheduling, completion of homework and CBT exercises, reflection journaling, and happiness tracking.

2.2 Clinical Relationship: TherapyAssist does not directly provide medical or psychological treatment. Your therapy relationship is solely with your linked licensed therapist.

2.3 Information Shared with Your Therapist: Any assessments, worksheets, or session requests submitted in the app are shared directly with your licensed therapist for clinical treatment planning.

2.4 Password & Account Protection: You agree to maintain the confidentiality of your login credentials and to promptly notify your provider or TherapyAssist of any unauthorized access.

3Emergency Crisis & Non-Emergency Disclosure

CRITICAL NOTICE — NOT FOR ACUTE PSYCHIATRIC EMERGENCIES:

TherapyAssist is not an emergency service, 911 dispatch, or real-time crisis response system. Messages, journal logs, and task submissions are not monitored 24/7.

If you are experiencing thoughts of suicide, severe emotional distress, self-harm, or an immediate medical emergency:

Call or text 988 to reach the National Suicide & Crisis Lifeline (free and confidential, 24/7).
Call 911 or contact your local emergency department immediately.
Go to the nearest hospital emergency room.

4Therapist & Practitioner Certifications

Practitioners represent and warrant that they maintain active, unencumbered professional licenses in good standing in the state or jurisdiction in which they practice. Practitioners retain exclusive responsibility for diagnosis, clinical evaluation, standard of care, informed consent, and medical record keeping.

5Telehealth & HIPAA Data Security

TherapyAssist complies with HIPAA administrative, physical, and technical safeguards, utilizing 256-bit encryption in transit and at rest. Telehealth video consultation rooms utilize encrypted peer-to-peer or server-mediated streaming.

6Account Termination & Data Rights

Users may request account deactivation or data export at any time. Clinical documentation retention complies with applicable state and federal medical record laws.